Greg Severson states he felt cheated. He had paid down their phone after a 24-month agreement with their provider finished. But their bill did go down n’t. “After the initial 24-month agreement, we thought we happened to be going to have a decrease in my total bill by the amount I happened to be spending to cover the phone off,” said the Langley, B.C. resident.
Severson had been speaing frankly about a percentage of their invoice referred to as “device subsidy” – it is the element of a customer’s cellular phone bill that pays off a tool over a contract that is 24-month. He was told his old phone plan no longer existed and it was recommended he upgrade to a new device and a new contract when he asked for an explanation, Severson said. “I feel being a customer we now have absolutely no express. They hold all of the cards,” said Severson. When customer issues reached away to Severson’s carrier Telus, a representative said in a declaration:
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